[00:00:16] terrilb: Hi, this is Terrell. We're going to give
[00:00:18] Landlord Office Hours: it two minutes.
[00:00:19] terrilb: For those that are trying to join to get connected, we'll start at 102.
[00:00:36] Lisé Selznick: Okay.
[00:00:39] Landlord Office Hours: Hello. Hello.
[00:00:42] TL-Contractor: Hi,
[00:00:42] Lisé Selznick: this is Lise with Brett Spain's office just joining.
[00:01:51] Landlord Office Hours: Okay.
[00:01:51] terrilb: It's 102. So we're going to honor your time. Thank you so much for joining us. This is going to be
[00:01:58] Landlord Office Hours: our
[00:01:58] terrilb: first monthly landlord office hours call. An agenda was sent out.
[00:02:04] terrilb: We're going to try to stick to the agenda if possible.
[00:02:07] terrilb: And then the very last thing on the agenda is just question, questions and answers about anything that you would like to cover that we're not discussing today.
[00:02:17] Landlord Office Hours: I'm
[00:02:17] terrilb: Terrell Bates. I'm the CEO of the Housing Authority.
[00:02:20] terrilb: And many of you know I've been here since January.
[00:02:23] terrilb: And we're trying very hard to work on improving a number of things associated with our landlords.
[00:02:34] terrilb: The Housing Authority is a moving to work
[00:02:38] Landlord Office Hours: organization
[00:02:39] terrilb: and that's a designation by HUD that allows the Housing Authority to have some flexibility in some of the regulatory things that impact landlords.
[00:02:49] terrilb: And the goal of it is to try to increase landlord participation and to increase the success rate for voucher holders in being able to find a landlord that will work with them.
[00:03:01] terrilb: So hopefully we. Right.
[00:03:03] Victor Gutierrez: We'll
[00:03:03] terrilb: learn from you some of the things that we might be able to do better to make that a reality.
[00:03:10] dennis: The
[00:03:11] terrilb: first thing on the agenda is moving to work.
[00:03:14] terrilb: And I'm going to share my screen that has information about the landlord incentives that are part of the program.
[00:03:21] terrilb: Hopefully all of you are aware of it, but if not, we just want to make sure that you do have this information and then we'll go over questions about the incentives or move to work.
[00:03:35] terrilb: Sounds
[00:03:36] Lisé Selznick: good.
[00:03:38] Landlord Office Hours: Can
[00:03:38] terrilb: everyone see the incentives?
[00:03:41] Landlord Office Hours: Yes. Okay,
[00:03:43] terrilb: so the Housing Authority provides or will provide an incentive payment to new landlords
[00:03:50] Landlord Office Hours: that
[00:03:50] terrilb: have not previously participated in the Housing Choice Voucher program.
[00:03:55] terrilb: The incentive payment will be equal to one month's contract rent and will be paid upon execution of a HAP contract.
[00:04:01] terrilb: And the incentive applies to first time landlords or landlords that have not participated with us in five years or more.
[00:04:08] terrilb: And again, the idea is, you know, hopefully to increase landlord participation.
[00:04:13] terrilb: Each unit that the landlord contracts with us is eligible for an incentive during that first year.
[00:04:19] terrilb: So a new landlord coming on that has more than one unit can receive more than one incentive.
[00:04:27] terrilb: For those of you who may not be aware, the Housing Authority paid about $29 million in HAP payments last year.
[00:04:35] terrilb: So it's a pretty significant program.
[00:04:37] terrilb: And it has a big financial impact for a lot of our participating landlords.
[00:04:43] terrilb: Any questions about the incentive?
[00:04:48] Lisé Selznick: No.
[00:04:50] Victor Gutierrez: Everybody
[00:04:50] terrilb: good? Okay. Vacancy loss.
[00:04:53] terrilb: The housing authority will provide a vacancy payment to landlords in the tenant based voucher program when the landlord rents to another voucher participant following the move out of a previous voucher participant.
[00:05:06] terrilb: So you have a voucher participant and they move out.
[00:05:10] terrilb: You know, it takes you 30 days to get your unit renovated, painted, whatever.
[00:05:15] terrilb: You would be entitled to receive a vacancy loss payment for that period of time, so long as you re rent the unit to another voucher holder.
[00:05:25] terrilb: The vacancy period begins at the end of the month for the month in which the assistant tenant vacates the property and continues until the HAP contract effective date for the new assisted tenant.
[00:05:36] terrilb: You only get up to one month's contract rent as a vacancy payment.
[00:05:40] terrilb: So even though maybe it might take you two or three months to rent the unit, we'll only pay for one month vacancy,
[00:05:49] Victor Gutierrez: which
[00:05:49] terrilb: is more than you would get from a private market kinds of lease.
[00:05:55] Victor Gutierrez: So
[00:05:56] terrilb: the payment would be made at the time of the first payment of the new contract.
[00:06:01] terrilb: So again, if it took two months for you to re rent that unit, you would not receive the vacancy
[00:06:06] Landlord Office Hours: payment
[00:06:06] terrilb: until the new HAP contract payment is being processed.
[00:06:11] terrilb: And we are trying really hard to get to more expeditious and accurate processing of those initial HAP contracts.
[00:06:19] terrilb: So any questions about the vacancy laws? No.
[00:06:25] TL-Contractor: No. And
[00:06:28] terrilb: the last one is the damage claim.
[00:06:30] terrilb: So the housing authority will provide payments to landlords for tenant cause damages.
[00:06:35] terrilb: The security deposit paid by the tenant should be first applied to the amount of the cost of damages.
[00:06:40] terrilb: And one month's contract will be deducted as security deposit.
[00:06:44] terrilb: Because you should collect a security deposit.
[00:06:46] terrilb: Sometimes, you know, the landlord says, you know, I didn't collect the deposit.
[00:06:49] terrilb: I mean, that's your obligation as property managers and landlords to protect yourselves and to collect a deposit.
[00:06:55] terrilb: So we will deduct one month contract rent from your claim.
[00:07:00] terrilb: The total amount of damages to be paid would be the lesser of the actual cost to repair the damages, less the security deposit not otherwise applied.
[00:07:09] terrilb: So if you had part of the deposit or all of it went to the last month's unpaid rent, not months and months that you didn't collect, but the last month's unpaid rent or, you
[00:07:21] Landlord Office Hours: know,
[00:07:22] terrilb: if you had to go to court and it took two months.
[00:07:24] terrilb: But the thing is, you can't not collect your rent for six months and then expect us to pay or reduce your security deposit by that at the end.
[00:07:32] terrilb: So typically if
[00:07:35] Victor Gutierrez: your
[00:07:36] terrilb: security deposit is being used to cover rent then or other charges, then your damage claim would be to two months contract rent.
[00:07:45] terrilb: If there is not unpaid rent, which hope there wouldn't be unless it's part of the last part of the last month's rent, then it would be those two months minus
[00:07:55] Landlord Office Hours: your
[00:07:56] terrilb: actual damages. And you do need to provide supporting documentation.
[00:08:01] terrilb: So we need to have work orders, invoices, receipts, you know, something that actually shows what the damage is, photographs if possible.
[00:08:11] terrilb: And that's really important for us because on our side of it, the tenant could contest, you
[00:08:17] Victor Gutierrez: know, the
[00:08:17] terrilb: tenant could go to legal services and say, you know, I didn't really cause that damage.
[00:08:22] terrilb: And we would have to have, you know, some kind of proof to justify the payment.
[00:08:27] terrilb: The payment of damage claims could make the client ineligible for another move.
[00:08:33] terrilb: So it is really important that we have good documentation of any claims of damage.
[00:08:39] terrilb: So any questions there?
[00:08:43] Victor Gutierrez: No question, no question. Terry,
[00:08:45] Ryan Byrd: is there a max on that claim or it's
[00:08:50] terrilb: two months contract rent minus the deposit.
[00:08:53] Ryan Byrd: Okay, okay.
[00:08:57] terrilb: So actually you can, you could file a damage.
[00:09:00] terrilb: So let's just say, I mean theoretically for this one unit, if it was a first time landlord, you would get a month's rent.
[00:09:07] terrilb: For being a first time landlord, you would be entitled to another month's rent at vacancy loss and then you would be entitled to two more months rent minus a security deposit for damage claim.
[00:09:19] terrilb: So our thought here is, you know, to kind of make it a little bit more palatable for you to maybe take a chance to rent to someone who doesn't maybe, you know, score very high on your screening criteria.
[00:09:34] terrilb: Typically you're not getting three months move in rent from a market rate tenant.
[00:09:39] terrilb: So we, we want to add some securities for you to make it a little bit more comfortable for you to make decisions about considering renting to someone that does have a voucher.
[00:09:50] terrilb: So any questions about that part? So
[00:09:53] dimitry: that
[00:09:54] nikkim: four
[00:09:54] dimitry: months rent, I
[00:09:55] terrilb: mean it could be, you know, every case is not going to be four months because maybe it wasn't
[00:10:00] dennis: a series bill eligible. I'm
[00:10:02] terrilb: sorry, eligible.
[00:10:04] dennis: E L I G I B L E. Okay,
[00:10:12] terrilb: so in the, in the scenario that we used, it's up to four months rent.
[00:10:16] terrilb: Considering that it, the landlord was entitled to an incentive when the person moved in, you know, that he does, he or she does file a vacancy law.
[00:10:26] terrilb: Sometimes that doesn't happen.
[00:10:27] terrilb: Sometimes the unit is pre leased or rented right away and that there were two months damaged claim pay.
[00:10:33] terrilb: But the maximum in, you know, the greatest potential scenario is three Months.
[00:10:40] terrilb: I'm sorry, the four months rent? Yes.
[00:10:45] terrilb: Okay, so I'm just going to scroll down and take a look at the form. So it's a fillable form.
[00:10:51] terrilb: This is what. Excuse me,
[00:10:53] dimitry: where can I see that form? What should.
[00:10:58] terrilb: So I mean, like, are you looking at it now?
[00:11:01] terrilb: Can you see it or do you want to know where it is to be found? No,
[00:11:03] dimitry: can you send it to me? So
[00:11:05] terrilb: what, what would happen is we'll go through the form and then you would just send an email to landlordgha.net and request the form.
[00:11:15] terrilb: I'm happy to share it with you if you want to put your email address in chat.
[00:11:20] terrilb: But you would just contact the staff by email and ask for a copy of the damage claim form or of the incentives form.
[00:11:30] terrilb: We're working on segregating the MTW things on our website and once that's done, the form would be part of that.
[00:11:38] terrilb: But we're happy to share it with you now if you want to put your email in chat.
[00:11:44] terrilb: Okay, so the form is fillable and I mean, it's just asking for basic information.
[00:11:49] terrilb: You do need to fill the form out, you do need to get it back to us.
[00:11:53] terrilb: You would indicate on the form you know what it is that you are requesting.
[00:11:59] terrilb: You know, is it tenant damages, is it vacancy loss, is it the signing, what's being called here, the sign on bonus?
[00:12:06] terrilb: You would need to sign it, get it back to us, and again with invoices for damages, pictures if you have them, and then that would allow us to be able to prepare the incentive claims.
[00:12:23] terrilb: Any questions? Carol,
[00:12:26] nikkim: may I ask a question, please? Of
[00:12:28] terrilb: course. So
[00:12:30] nikkim: just to clarify on damage claims, sometimes landlords have written into their leases termination fees and insufficient notice fees for residents that may skip or are evicted.
[00:12:43] nikkim: Do these payments cover those fees or just physical damages? So
[00:12:47] terrilb: they just cover physical damages.
[00:12:50] terrilb: And then with HCV participants, there's a tenancy addendum that gets signed as part of the transaction.
[00:12:57] terrilb: So we need to kind of review some of the things in the tenancy addendum.
[00:13:02] terrilb: The lease provisions are slightly different for housing choice voucher and the maximum that the landlord can charge the tenant at admission is for the one month security deposit.
[00:13:15] terrilb: Thank
[00:13:15] nikkim: you. Okay,
[00:13:18] terrilb: so let's move on to the next topic on our agenda. If there are no further questions.
[00:13:23] terrilb: Rent increases for 2025.
[00:13:27] terrilb: So the one thing that will not change is that you should request your rent increase at least 60 days in advance.
[00:13:36] terrilb: The one thing that we hope will change dramatically is that we'll process it efficiently and Quickly,
[00:13:42] Lorine Dogan: honestly.
[00:13:43] terrilb: I mean, we know that has not been done well, and that's something that we are focused on making sure that we are doing better than has been in the past.
[00:13:53] terrilb: Some of the things that we do need to have when requesting a rent increase is a copy of the notice that you sent to your tenant letting them know of your intention to raise the rent.
[00:14:05] terrilb: So what sometimes happens is you're requesting an increase from us.
[00:14:10] terrilb: And I guess maybe the assumption is that the housing authority would just be paying the extra money, but in a lot of cases, the tenant ends up having to pay, you know, the extra amount of rent and they can't afford it when they move in.
[00:14:25] terrilb: There is an affordability test.
[00:14:27] terrilb: If the rent is going to exceed 40% of their income, we don't approve it.
[00:14:31] terrilb: And some of you may have had RFTAs denied because of that.
[00:14:35] terrilb: But once they move in, that rule doesn't kick in.
[00:14:38] terrilb: And so it could get to a point where the resident just can't afford it.
[00:14:42] terrilb: And so if you haven't notified them that you intend to raise their rent, sometimes in the past, they've been getting a notice that the rent has changed and they literally can't afford it.
[00:14:55] terrilb: So we need to be sure that your tenant has been properly notified.
[00:14:58] terrilb: So your request should include a copy of the communication that you sent to your tenant advising them at least 60 days in advance that their rent would be increasing.
[00:15:09] terrilb: And that gives them time to get in touch with us, you know, to give you notice if they can't afford it and they need to move.
[00:15:15] terrilb: And then to avoid having situations where there is unpaid rent.
[00:15:22] terrilb: In terms of the amount of rent beginning 2025, what we will be using is what is market, a market average here.
[00:15:33] terrilb: So we did market studies throughout the community of what typically landlords are requesting.
[00:15:39] terrilb: And some landlords have it as provisions in their lease that there's, you know, a 2% increase at the anniversary date of the lease or something like that.
[00:15:49] terrilb: What we have not had here is structure.
[00:15:51] terrilb: And it's just really gotten out of control where, you know, landlords are requesting a $500 increase.
[00:15:57] terrilb: The participants can't afford it, and it makes the rent, you know, not reasonable.
[00:16:02] terrilb: That becomes something else that we have to do also is establish rent reasonableness.
[00:16:07] terrilb: So we've done studies to determine what is normal and customary in our jurisdiction.
[00:16:13] terrilb: And that doesn't mean that, you know, if you feel like your unit is worth more than we can approve, that's absolutely fine, and we respect that.
[00:16:21] terrilb: We need to be sure that we're able to work with your. I'll get back to your note in the chat.
[00:16:30] terrilb: You know, to work with your tenant to be able to vacate before the term of the lease expires.
[00:16:36] terrilb: But generally the increases will be somewhere around 2 to 5%.
[00:16:41] terrilb: We in the project based program side of the house here we have to use, it's called OCAF and usually somewhere between 4 and 5% is what HUD establishes as a reasonable rent increase.
[00:16:55] terrilb: And you know, we don't want to tie it to a percentage.
[00:17:00] terrilb: We do want to be able though to justify for many reasons, you know, for just good governance in managing.
[00:17:07] terrilb: These are federal funds, you know, for the protection of the people in the units and what they can and cannot afford.
[00:17:15] terrilb: And you know, also, you know, like I said, if it turns out that you need that kind of increase because that's what the market allows, you know, you rented the unit for, you know, $1,400 and now you're finding that other units similar to yours can rent for 2000, then that's a lease that has to be terminated.
[00:17:35] terrilb: We will not be able to approve, you know, these kind of really, really big rent increases.
[00:17:42] terrilb: If you have done some type of renovation or you know, you've done considerable improvements to the unit, that would be an exception.
[00:17:52] terrilb: And then you should contact us and you should send that information in with your request as well so that we can look to see if there is something we can do to accommodate you.
[00:18:02] terrilb: Once the rent increase is received, then the staff has to do also rent reasonableness.
[00:18:08] terrilb: They have to find other comparable units that rent for what your unit's rent asking rent is or less.
[00:18:16] terrilb: So that's kind of part of the process as well.
[00:18:19] terrilb: And again, your request should come in 60 days in advance with a copy of the notice that you've sent your tenant where the tenant has been informed and understands and agrees that they're likely going to be paying more rent out of their portion of the rent.
[00:18:37] terrilb: And sometimes landlords will consider that.
[00:18:41] terrilb: Sometimes if the landlord knows that the person will have an increase and can't really afford it and it's a good tenant and they want to keep them, the landlord will agree to a smaller increase.
[00:18:53] terrilb: Sometimes the landlord just, you know, because of their financial obligations and the value of their property, they just need to have higher rent.
[00:18:59] terrilb: And we do understand that. So any questions there regarding
[00:19:06] Ryan Byrd: the increases?
[00:19:07] Ryan Byrd: Can they be sent to that landlord email address so that, you know, we have the proof, you know, that we did send it?
[00:19:14] Ryan Byrd: Absolutely. Okay.
[00:19:17] terrilb: There was a question in the Chat I'm looking for what if we submitted.
[00:19:24] terrilb: If you submitted a request and you haven't received a response, can you please put your name and email in the chat so that we can follow up on it?
[00:19:34] terrilb: We have had, as most of you know, a lot of staffing changes over the last couple of months and it really is an effort to just get us to a much better customer service place and a much better respondent response to customer service.
[00:19:49] terrilb: Just last Friday, we've instituted a ticketing system.
[00:19:53] terrilb: So every time you call or email, there'll be a ticket generated and it won't close until whoever satisfied the transaction or the questions actually closes it.
[00:20:04] terrilb: The 2 housing choice voucher managers and our deputy will be every day reviewing the tickets.
[00:20:10] terrilb: We just seem to have a lot of issues where either email or phone calls have come in about everything, including rent increases and may not be or may not have been answered promptly.
[00:20:24] terrilb: So we're, you know, just kind of really continuing to work on getting our understanding of what better customer service looks like for all of our staff and trying to put systems in place to be more responsive to both our landlords and our participants.
[00:20:44] terrilb: So for the person in the chat, if you can put your email address in the chat, we'll have.
[00:20:50] terrilb: Marquita Pittman or Lee Bivens will follow up with you within the next 24 hours.
[00:20:57] dennis: There
[00:20:58] terrilb: is an auto response in the landlord email that says if you haven't received a response and I don't know what it says, 24 or 48 hours to contact me.
[00:21:09] terrilb: So we've had that out there for more than 30 days now.
[00:21:11] terrilb: Again, you know, not that I really want to know about every problem, but I do want to know that a landlord, you know, who's requesting help is getting the service that they need and, you know, working with the staff to find out, you know, why that hasn't happened.
[00:21:29] terrilb: Okay, I see your chat and then we will be sure to get someone to follow up.
[00:21:40] terrilb: Any other questions about rent increases or thoughts about rent increases that you want to share?
[00:21:46] Victor Gutierrez: No.
[00:21:48] terrilb: Anyone?
[00:21:58] terrilb: Marquita, can you be sure that you get information or get the information that's in chat also?
[00:22:06] terrilb: I have a photo of it, but just so that we can follow up. Yes,
[00:22:09] Marquitta Pitmon: ma'am.
[00:22:10] terrilb: And Danielle,
[00:22:11] Marquitta Pitmon: I'm looking into your request.
[00:22:12] Marquitta Pitmon: I did see something, I believe an email this morning and I'll write all the others down. Where
[00:22:18] dimitry: can we see the study that you completed or the market rent for that particular area? I'm
[00:22:25] terrilb: happy to send it to you. If you put your address in the chat, I'll get it to you. I. So the question.
[00:22:37] terrilb: Scott, you requested a 225 rent chart. What do you mean by rent chart? The payment standards.
[00:22:58] terrilb: Scott, are you here?
[00:23:12] terrilb: Okay, I'm not really sure what the question is that you're asking.
[00:23:17] terrilb: If you're asking for the payment standards, they should be on our website, and if not, the payment standards.
[00:23:27] terrilb: Yeah, so the payment standards are on our website, actually. And if you would like it emailed to you.
[00:23:41] terrilb: Again, if you put your email in the chat, Lee can get you the payment standards chart out to you.
[00:23:48] terrilb: The payment standards only apply at move in time, so be sure that you're understand it doesn't change a lot.
[00:23:56] terrilb: But payment standards are what payment standard is. Okay.
[00:24:01] terrilb: Payment standard is what is used at move in time to determine the amount of rent that can be paid for the bedroom size.
[00:24:10] terrilb: So HUD issues. And usually in October, it's called a fair market rent.
[00:24:16] terrilb: And then the housing authority has to establish a payment Standard that is 90, 90 to 110% of the FMR as its payment standard.
[00:24:27] terrilb: And we have. It's called small area fair market rent.
[00:24:32] terrilb: So we've looked at each zip code or several zip codes in our jurisdiction, and there is a payment standard that is established for the zip code.
[00:24:41] terrilb: Lee, do you have that, that we could share that. Is it easily accessible to you? Yes,
[00:24:53] Lee Bivings: I'm getting ready to share it into the chat. Okay.
[00:24:55] terrilb: I'm looking for. Not in the chat. Just, just I can stop sharing. So you can share when you have it.
[00:25:01] terrilb: Oh, wait, I think I have it. I have it. Okay, can. Let's see. Can you see the.
[00:25:08] terrilb: It says 2025 TGA payment standards. Can everybody see that? Yeah. Yes. No. Okay, can you see it?
[00:25:21] terrilb: It's on the screen. Can you see it now? Okay. All right, so I'll email it to you as well.
[00:25:29] terrilb: But this is the payment standard. It's on our website, I believe.
[00:25:33] terrilb: And these are the payment standards by bedroom size, by zip code.
[00:25:54] Lorine Dogan: And
[00:25:55] terrilb: again, payment standards apply at move in time. So it's what we use.
[00:25:59] terrilb: Like if you ever send an RTA and the staff tells you that they can't approve it because it exceeds the payment standard, this is what they're speaking of.
[00:26:17] Lorine Dogan: I
[00:26:17] John: have a question about that. So in the past, I've looked at the payment standards and submitted the.
[00:26:27] John: The paperwork and stuff did not get approved because there's a magic formula that goes on per tenant.
[00:26:34] terrilb: This
[00:26:34] John: is in the past. I don't know if it's changed. It's
[00:26:36] terrilb: still now it's called the 40% rule. So, so, so a number of things happen.
[00:26:42] terrilb: So it's payment standard, it's utility allowance, it's the person's income.
[00:26:47] Lorine Dogan: So
[00:26:48] terrilb: the payment standard is like a guide.
[00:26:50] terrilb: It's the maximum amount of rent available for rent and utilities in a bedroom size in the program.
[00:26:58] terrilb: But it's kind of like the beginning of the transaction.
[00:27:03] terrilb: Once the RFTA comes in, then the staff has to look at a number of things. One is called the 40% rule.
[00:27:10] terrilb: So if nothing to do with your unit, if the cost of the unit for the person exceeds 40% of the income that they've reported to us is considered rent burdened and we can't approve it because the person's going to fail.
[00:27:27] terrilb: You know, maybe the first month they can manage the rent, but the next month, as soon as the utility bill comes in, they won't be able to afford it.
[00:27:36] terrilb: So the 40% rule happens and then there is rent reasonableness.
[00:27:41] terrilb: So let's just say in 29605 it says a zero bedroom is $1045.
[00:27:49] terrilb: But when the staff does rent reasonableness and it's done through a third party data system.
[00:27:55] terrilb: So it's not housing authority data, it's market data. The company's called Nelrod.
[00:28:01] terrilb: Yeah, I think, yeah. Is it Nelrod or is it Namak? It's Nelrod. Right. Which one is it? Namak? I believe
[00:28:08] Lee Bivings: Nel
[00:28:09] terrilb: Rod. Yeah. So you know, anyway, this is their expertise.
[00:28:12] terrilb: We plug information about the unit from the RTA into the database and the database looks for a rent comp for comparable units in the zip code that have similar features to yours.
[00:28:26] terrilb: Meaning like the age, the square footage. I think there are 14 indicators that it looks like.
[00:28:31] terrilb: So even though there may be 1045 available.
[00:28:34] terrilb: And remember, this is for rent and utilities, not just the rent.
[00:28:38] terrilb: If the total rent that you're asking, if your unit is, you know, you're asking for $1200, it's just not going to work.
[00:28:47] terrilb: So there's the 40% rule and then there's rent reasonableness before the RTA can go on to be approved.
[00:29:01] terrilb: Does that help? Yes,
[00:29:06] John: thank you.
[00:29:10] terrilb: And someone else had a question. So
[00:29:13] dimitry: is that the absolutely max that you will pay for that zip code for per that one bedroom?
[00:29:19] dimitry: There is no like variations. Oh, this is a better house, a better yard or something like that, or
[00:29:26] terrilb: more efficiency.
[00:29:28] dimitry: Right.
[00:29:28] terrilb: Remember, so this is rent plus utilities and utility allowances are aroundish to $200 depending on, you know, the size of the unit.
[00:29:38] terrilb: Is it gas, is it electric? What is it? So it's this amount minus the security deposit.
[00:29:43] terrilb: So in that 29605example it would be 1,045 minus 200 would be the maximum rent that we could approve.
[00:29:52] terrilb: The, there are exceptions and the exceptions could be if you're renting to a veteran.
[00:30:00] terrilb: Sometimes we're allowed to go over, we can go up to, I think it's like 120% for veterans.
[00:30:08] terrilb: If your unit is providing accommodation for a person with a disability.
[00:30:13] terrilb: So let's say your unit has, you know, several 504 features that that person really needs and they're not able to find it otherwise on the market, then we can go up to around 120%.
[00:30:26] terrilb: So that would be on a case by case basis and it usually is going to involve, it could be the landlord, but usually it's a case manager you know, working with us to say, you know, this unit has features for someone that's blind and you know, it's, it's.
[00:30:40] terrilb: We can't find any other place.
[00:30:42] terrilb: So there are some exceptions, but they do, they're generally limited to persons with disabilities or veterans.
[00:30:50] terrilb: Can
[00:30:50] dimitry: we get the list of all the specifics for the person with disability? No,
[00:30:55] terrilb: it's an exhaustive list. I mean,
[00:30:57] dimitry: because
[00:30:57] terrilb: there's like a million kinds of disabilities.
[00:31:02] terrilb: But you know, if you're ever working with someone that has a disability and your rent is, you know, exceeding the payment standard, you can just get in touch with us.
[00:31:10] terrilb: And like I said, generally, I mean, sometimes not, but generally people that have a special need have a case manager that's going to be able to help document things for them if not.
[00:31:23] terrilb: And so just so you know, what happens is the person would need to get a, either a doctor statement or a case manager statement asking for a reasonable accommodation, you know, asking for a higher rent because this has some feature
[00:31:39] TL-Contractor: that
[00:31:40] terrilb: supports their disability.
[00:31:41] TL-Contractor: It's
[00:31:42] terrilb: not usually something that's landlord driven. It's usually
[00:31:46] TL-Contractor: if it took five months to get another person in there so
[00:31:49] terrilb: that you could have the, you know, go talk to the house. As
[00:31:53] TL-Contractor: long as we're putting somebody else that's in section eight. Can
[00:31:59] terrilb: you please turn your.
[00:32:01] TL-Contractor: Yeah,
[00:32:02] terrilb: hello.
[00:32:04] TL-Contractor: Yeah, hey Terry.
[00:32:06] Lee Bivings: You should be able to mute them. Yeah,
[00:32:08] terrilb: I don't have control of the meeting but, but someone else can anyway. So.
[00:32:12] terrilb: Yeah, so it's a, it's good for you to know that if you do run into someone, you know that has a disability, there could be consideration.
[00:32:21] terrilb: So those are the only kind of two things which would impact our ability to approve a higher rent.
[00:32:27] terrilb: So the fact that the unit is, you know, new or, you know, you've renovated it, it doesn't really assist at move in time.
[00:32:37] terrilb: And so this is what I was saying is that payment standards apply at move in time.
[00:32:43] terrilb: And then as the, you know, term of the lease goes on, you can request increases that are not tied to the payment standard.
[00:32:50] terrilb: And this is kind of where the problem comes in for the tenant, because at the time that they moved in, we were sure that the unit was affordable based on their income.
[00:33:00] terrilb: But if you request rent increases beyond what they can really afford, then the unit becomes not affordable for them and then it's not very long before there's a default in the rent.
[00:33:16] terrilb: Are there any grants or low we have a proper place? I'm not aware of any grants.
[00:33:24] terrilb: I think that we had actually asked hud, so we were trying to plan a landlord, kind of like a workshop.
[00:33:33] terrilb: But honestly, I wasn't sure how many people would come.
[00:33:35] terrilb: But one of the things that we did was asked HUD if we did this or when we get to do this, if HUD would send representatives to talk about different loan products that HUD might have, that would be kind of the only thing that I'm aware of that might be available for a rehab on a property.
[00:33:55] terrilb: And the thing is.
[00:33:58] terrilb: So you don't actually place your program, your property on the program, your property participates in the program for the term of the lease.
[00:34:06] terrilb: Like you're not married to us forever because you let a housing Choice voucher participant into your unit and supposedly, and reportedly the unit should be in market condition at the time that you rent it.
[00:34:21] terrilb: But I think you could maybe look on the HUD website to see if there is something I'm not aware of anything like that the city or county has in this jurisdiction to help with that.
[00:34:34] terrilb: Any other questions about payment standards? No.
[00:34:40] Victor Gutierrez: And
[00:34:40] terrilb: I have the names of the two. The two landlords that asked for them to be emailed.
[00:34:46] terrilb: And Lee, if you can see those, could you just go ahead and email them out? Okay.
[00:34:54] Lee Bivings: Yes.
[00:34:56] dimitry: Is there any availability for the Section 8 voucher recipient to get lot rent paid if it's in a mobile home park?
[00:35:15] terrilb: So I need to check. I want to say yes, but I need to.
[00:35:26] terrilb: I would need to check to be sure there's no regulatory update for that.
[00:35:33] terrilb: You mean like they own the mobile home and they just need the lot rent pay?
[00:35:37] dimitry: Correct.
[00:35:39] terrilb: That used to be allowed. Is it Dimitri? Okay. And I think you're. Yeah.
[00:35:47] terrilb: I have your email in chat, so I'll check to see if, because there were some regulatory changes at one point, at one time you would be able to do that.
[00:36:01] terrilb: And I'm making a note, so we'll check that.
[00:36:08] terrilb: So the person outright owns the mobile home and it's just the lot rent that they're seeking assistance for?
[00:36:19] terrilb: Correct.
[00:36:20] dimitry: Okay.
[00:36:21] terrilb: Okay, we'll look into that. Good question.
[00:36:25] terrilb: The next thing is, are we ready to move on to the next thing? Yeah. Okay.
[00:36:30] terrilb: The next thing is inspections.
[00:36:33] terrilb: So many of you received emails about this thing called N spire, N, S, P, I, R, E.
[00:36:39] terrilb: I used to always spell it incorrectly.
[00:36:42] terrilb: So it was actually supposed to go into effect in October of 24, and then HUD delayed it through 25.
[00:36:52] terrilb: We're not sure exactly what month, but I'm pretty sure I had my office send you links to training that HUD has about Inspire.
[00:37:01] terrilb: And it's really, really important that you know, you or your maintenance staff or your property manager, someone kind of listen into one of those trainings.
[00:37:11] terrilb: If you feel like you would like us to bring someone to Greenville to kind of have a landlord workshop and go over it, we're happy to try to arrange that.
[00:37:23] terrilb: So Inspire is going to replace housing quality standards. You know, those inspections. Right.
[00:37:29] terrilb: And there are a lot of things that will be required that have not been required in the past.
[00:37:36] terrilb: So you want to be sure that you have a good understanding of what's coming so that you have time for to kind of get ahead of it and prepare your units.
[00:37:47] terrilb: I know there are changes about smoke detectors in bedrooms, and there cannot be any more battery operated smoke detectors.
[00:37:57] terrilb: There have to be carbon monoxide smoke detectors. There are a lot of little details.
[00:38:02] terrilb: So we really, really would encourage you.
[00:38:04] terrilb: And I'll have the staff send the links out to where those workshops are online you so that you can, you know, take a look at them and figure out who on your team needs to be made aware of, you know, what needs to happen to ensure that your units pass inspection.
[00:38:24] terrilb: So those would be reasons that you might want to ask for a rent increase.
[00:38:29] terrilb: If you have to make modifications in your units to breaker boxes or to electrical systems to accommodate the new smoke, smoke alarm rules, you know that that would be a valid reason for asking for an increase.
[00:38:45] terrilb: But it is so, so important that you get an understanding of, you know, what kind of changes are coming so that you're not in a position where your unit is going into abatement because it couldn't pass inspection because you weren't aware of the new standards.
[00:39:01] terrilb: And I do see your note about bringing someone to Greenville. I would have to have.
[00:39:06] terrilb: We got cost estimate.
[00:39:08] terrilb: It's literally thousands of dollars and we don't mind making investments, but we would have to have enough landlords, you know, property managers and maintenance people like interested and that are going to show up to be able to do it.
[00:39:20] terrilb: So as we, you know, hopefully continue to have these, these meetings, you know, we'll kind of just get a feel for how many people would actually attend and we can make arrangements.
[00:39:34] terrilb: Yeah, we sent those links out about two weeks ago, but we'll send them out again.
[00:39:40] terrilb: And what I actually sent was just like the literal copy of the HUD notice that had the meeting.
[00:39:47] terrilb: The meeting dates and availability. So we didn't filter it in any way, but we'll resend those.
[00:39:55] terrilb: Question
[00:39:56] John: is several questions.
[00:39:58] John: Do you have like a Cliff Notes version of the biggest things that are going to be gotchas, you know, for landlords.
[00:40:07] John: And also, I didn't know anything about this hardwired. That's a big deal because, you
[00:40:13] terrilb: know, a lot
[00:40:13] John: of older houses they didn't have that is none of this can make grandfathered in.
[00:40:18] John: We're going to be required to have it. If so by when. So
[00:40:22] terrilb: it.
[00:40:22] terrilb: So again, it was supposed to be October of this past year and then HUD delayed it and actually they just delayed it because of technical.
[00:40:33] terrilb: Not. Not. They're not changing any of the rules.
[00:40:35] terrilb: I guess it was just like the way that things get reported into their system that needed some tweaking.
[00:40:41] terrilb: So we know that it's coming sometime next year. We don't have like the absolute date yet. Can
[00:40:53] John: we
[00:40:53] terrilb: request
[00:40:54] John: rent increases that are due to that, that are not the 60 days before your normal timeframe to do it?
[00:41:02] John: I
[00:41:02] terrilb: just said that. Yeah, that would be a good. I'm
[00:41:04] John: sorry, I didn't hear that. No,
[00:41:05] terrilb: but. But here's the thing.
[00:41:07] terrilb: It doesn't necessarily mean though that we're going to be able to approve it or that the tenant's going to be able to afford it, you know.
[00:41:14] terrilb: So, I mean, you really do have to think about is it.
[00:41:18] terrilb: I mean, definitely you can send the increase in, but if it is, I'm trying to pull it up to see if we can get what we can get here.
[00:41:29] terrilb: Yeah, to see.
[00:41:30] terrilb: I mean, if you're requesting an increase of, you know, $500 a month to pay for or to help to pay for, you know, the cost of this, it may.
[00:41:40] terrilb: We may not be able to approve it just because of the things we talked about, you know, rent reasonableness, comparable units, you know, the tenant being able to afford it.
[00:41:52] terrilb: I'm going to. How can I reshare again what it is? I've
[00:41:55] John: got another question then along the same lines.
[00:41:58] John: I had an inspection and something failed and I fixed it, but then the tenant wasn't available.
[00:42:06] John: She was asleep or something. So she said she wasn't there to open the door for the reinspection.
[00:42:13] John: And I went into abatement because of this, this no fault of my own.
[00:42:17] John: And then when I went to ask for a rent increase, they told me no, because I had been in abatement in the last 12 months, which was my fault to begin with.
[00:42:27] terrilb: So as far as it being not your fault for the abatement, I think that's something we could look at.
[00:42:34] terrilb: As far as I know you're not going to want to hear this, but it's kind of the landlord's responsibility to be sure that the unit gets to pass inspection.
[00:42:44] terrilb: How? I
[00:42:45] John: don't have time to go there and babysit these
[00:42:47] terrilb: people.
[00:42:48] John: If it gets too difficult, then I'm just going to drop my properties out of
[00:42:51] terrilb: the Section
[00:42:52] John: 8 program. Yeah,
[00:42:53] terrilb: I mean, I understand what you're saying, but, you know, we can't, we can't pay rent if the unit didn't pass inspection.
[00:42:59] terrilb: And I get what you're saying that, you know, it's, it's not your fault.
[00:43:02] terrilb: We manage a thousand properties ourselves if we go through the same thing.
[00:43:06] terrilb: So we definitely understand.
[00:43:09] terrilb: And I don't have an easy answer for you, except, you know, to, I don't know, maybe see if there's a reminder that can go to the tenant.
[00:43:18] terrilb: You know, it's, it's, that's a, it's a tough issue. And I'm not saying I think it's fair.
[00:43:23] terrilb: It just, it's what it is. We can't change it because we can't. We can't.
[00:43:28] terrilb: If we make a payment on an abated rent where there hasn't been a past inspection, HUD charges us back.
[00:43:34] terrilb: So we're kind of between a rock and a hard place with it as well.
[00:43:39] terrilb: Maybe, you know, we can look at a way to work with the participants to make sure they understand how important it is to comply with the inspection requirements.
[00:43:53] terrilb: You know, as far as you not being approved for the rent increase because of that, and you did the repairs, you know, I would just send something in.
[00:44:01] terrilb: We can take a look at that and try to resolve that part of it, but it is a problem for inspections and Other things when the participant or the tenant is not compliant.
[00:44:13] terrilb: And we don't always have control over the decisions that people make either.
[00:44:18] terrilb: So we're really sorry about that.
[00:44:23] terrilb: I have the Inspire website up and so there is a checklist here, but again, we'll resend the email that had the list of the HUD trainings.
[00:44:37] terrilb: And I think it's really good for you to hear directly from HUD so that you're, you know, not wondering if it was something we, you know, dreamed up or made up.
[00:44:46] terrilb: But the inspection checklist is here and I can put this.
[00:44:52] terrilb: I can have this put on our website so that you have easy access to it or, you know, the.
[00:44:58] terrilb: If you just put in HUD Inspire, it comes up and then you can kind of look through it and see, you know, where, you know, where you may need to make adjustments or amendments in your unit.
[00:45:13] terrilb: And honestly, I think somebody mentioned it.
[00:45:15] terrilb: It might not be cost effective for you, but it's better for you to know that in advance of an inspection than to find out, you know, after the inspection that you may need to consider, you know, putting the unit back on the market.
[00:45:29] terrilb: And that's not what we want to happen.
[00:45:32] terrilb: But, you know, we understand there's a fiscal reality for landlords as well.
[00:45:36] terrilb: So the Inspire checklist is what the inspection companies will be trained on.
[00:45:41] terrilb: It's what they'll have to be certified on to be able to do inspections for housing authorities.
[00:45:46] terrilb: And we'll, like I said, put the checklist on the website so that you can take a look at it, or you can just put HUD Inspire N Spire in your browser and it'll come up.
[00:45:58] terrilb: You'll be able to pull it yourself. Any questions or comments about this part? No?
[00:46:21] Victor Gutierrez: Okay.
[00:46:24] terrilb: And the other last thing I, you know, want to mention, and then we can go to questions, other questions that you might have, is hurricane damage.
[00:46:32] terrilb: So while we understand that, you know, landlords don't necessarily want to report hurricane damage, you kind of have a responsibility when you accept a check, a HAP payment.
[00:46:46] terrilb: You're saying that the unit meets housing quality standards?
[00:46:51] terrilb: We initially, we allowed people to bring us a photo showing that, you know, their roof was gone or, you know, some really serious issue where the house was not livable, where the landlord had not reported it.
[00:47:08] terrilb: And we did reach out to the landlord before we issued a voucher for them.
[00:47:13] terrilb: We still have a lot of people in units that are not meeting housing quality standards because of hurricane damage.
[00:47:23] terrilb: And while we understand that you're waiting for insurance payments or vendors in some case, you should not be accepting payments from us if your unit is damaged as a result of hurricanes.
[00:47:36] terrilb: And to the extent that it is, you know, not meeting housing quality standards.
[00:47:41] terrilb: So I just wanted to share that with you, answer any questions that you have.
[00:47:46] terrilb: I know it's hard, it's very hard that you know, you have damage and on top of everything else, you're going to lose your tenant.
[00:47:53] terrilb: But we cannot knowingly pay for rent someplace where there is a health and safety issue for the, for the participant.
[00:48:03] terrilb: And we understand that hurricane damage is, you know, not your fault.
[00:48:07] terrilb: In some cases, the landlord's insurance provided hotel accommodations for the person while they, you know, are waiting for the landlord.
[00:48:15] terrilb: And we have several people who have elected to wait for their landlords to make repairs to their unit and the units are in abatement during this period of time.
[00:48:24] terrilb: But please do keep in mind that you should not be accepting payments if your units are not livable or if the person has had to leave because of hurricane damage.
[00:48:35] terrilb: If we get to the point that, you know, it comes to our attention, you know, we would retroactively, you know, charge those payments to your account.
[00:48:45] terrilb: And of course, that's not something we wish to do or want to see happen with you.
[00:48:50] terrilb: If you're having a hurricane situation and, you know, you want to see, you know, what can be done to ensure that your tenant comes back to you or that some alternate accommodations need to be made for your tenant, please get in touch with us, but don't allow a person for so many reasons.
[00:49:07] terrilb: You also don't want the tenant to sue you at some point and that's not something we would be able to protect you from.
[00:49:13] terrilb: So just be careful about the decisions that you're making with regard to repairs to hurricane damage.
[00:49:21] terrilb: We know many landlords are on a waiting list for someone to come do their roofs.
[00:49:26] terrilb: We've had trees fall right through the middle of houses that we own and manage or manage.
[00:49:32] terrilb: And so we're in the same situation as many of our landlords and we know it's not easy and we'd like to be able to work with you to the extent that we can.
[00:49:44] terrilb: Yeah.
[00:49:45] terrilb: So, yeah, the in person training, I think that if the landlords that, you know, want to, if you attend some of those HUD classes, I think that would give us a good place from which to decide kind of what direction we need to go in with the Inspire training, maybe we could even have someone do a virtual training at one of our monthly meetings.
[00:50:11] terrilb: But we just want to be sure.
[00:50:13] terrilb: Again, that, that information is available to you that you make some time or have some time or have someone on your staff attend that training.
[00:50:22] terrilb: So this doesn't come as a shock to you. What have you mentioned? It's expensive and yes, it is.
[00:50:27] terrilb: The housing authority for the units that we've owned, you know, we bought 800 smoke detectors.
[00:50:33] terrilb: So I mean, we absolutely know.
[00:50:36] terrilb: And we don't have public housing anymore, so we're not getting, you know, HUD sending us money.
[00:50:41] terrilb: We're just like you. We have owners and investors. So it's, it's tough.
[00:50:46] terrilb: Which is why we really wanted to be sure that you're aware and that this doesn't come as a shock.
[00:50:53] terrilb: So any questions about hurricane damage?
[00:50:58] Victor Gutierrez: Okay,
[00:50:59] terrilb: so now if you could just one at a time, like maybe just raise your hand so we don't talk over each other.
[00:51:04] terrilb: If you have any questions or comments that you would like to make.
[00:51:09] terrilb: I would like to know if you think this is, you know, valuable use of your time if we do this once a month and just try to, you know, kind of keep information flowing for you, you know, kind of what your thoughts are about the landlord office hours.
[00:51:33] Landlord Office Hours: I have
[00:51:34] John: a question. Since nobody else is asking the inspired checklist, I looked at their website.
[00:51:41] John: It's not very good.
[00:51:43] John: It looks like what you showed on the screen was much better because every single item on a website, you got to click on it to go and look and see what it says.
[00:51:52] John: Do you have a better one that's got a whole checklist without you having to go and dig into each line item to find out what it says?
[00:52:00] John: Wait,
[00:52:00] terrilb: let's see.
[00:52:13] Landlord Office Hours: So
[00:52:16] terrilb: let me see if I can show. So you can see the browser. Can you see the browser or is it covered?
[00:52:29] terrilb: See, it says, so I just put in HUD and then Inspire. And then this is the page that comes up.
[00:52:37] terrilb: Are you seeing this? No,
[00:52:38] John: we're not seeing it now.
[00:52:42] terrilb: Yes.
[00:52:43] John: Okay,
[00:52:44] terrilb: and then if you scroll down, see, it says inspire, Checklist, PDF.
[00:52:53] Landlord Office Hours: See
[00:52:53] terrilb: it? And then if you click on that, this is. Is this what you're trying to find? Yes,
[00:53:01] John: that looks much better. Okay,
[00:53:05] terrilb: so I'll put this on our, on our website so that you'll be able to access it there.
[00:53:10] terrilb: And then, you know, if you look right up here, see, it says life threatening 24 hours fail.
[00:53:17] terrilb: Severe 30 days fail. Moderate 30 days fail.
[00:53:20] terrilb: So it's also going to help you understand how the inspection company kind of scores these things.
[00:53:32] Landlord Office Hours: I have a statement or question I don't know.
[00:53:37] Landlord Office Hours: You were talking about Getting HUD to come in and do some training possibly here in Greenville.
[00:53:41] Landlord Office Hours: But it's very, very costly. Have you guys.
[00:53:46] terrilb: Let me just correct that. So the HUD training is not costly. Hud, when HUD comes to train, it's
[00:53:51] Landlord Office Hours: location. Yeah.
[00:53:53] terrilb: The HUD training that I was talking about was for loan products.
[00:53:59] terrilb: The Inspire training would be done by the inspection a company that does inspections.
[00:54:05] terrilb: So my, you know, and I was honestly not going to call landmark who does our inspections.
[00:54:09] terrilb: Now I looked at other inspection companies so that landlords would know, you know, it's not a Landmark thing, it's a HUD thing.
[00:54:17] terrilb: But hud, HUD won't actually come out to do Inspire training.
[00:54:21] terrilb: They will refer us to the webinars that they have. Okay,
[00:54:27] Landlord Office Hours: so HUD wouldn't come out and give more, a more in depth training in person?
[00:54:32] terrilb: No, ma'am.
[00:54:33] Landlord Office Hours: Okay,
[00:54:34] terrilb: they'll refer us to the webinars. And there are, I mean there are lots and lots of webinars.
[00:54:39] terrilb: There are YouTubes also.
[00:54:41] terrilb: If you go to YouTube and just put in the same thing, HUD Inspire, you're going to see there like hundreds of YouTube videos.
[00:54:50] terrilb: So HUD, you know, I guess they don't have the staff
[00:54:53] Landlord Office Hours: or
[00:54:54] terrilb: the capabilities to be able to do like field training too much anymore.
[00:54:59] terrilb: I'm trying to see if I can pull up a quick YouTube link for you.
[00:55:05] terrilb: So there's loads and loads of video training and even for your staff there is like bilingual training.
[00:55:16] terrilb: There's training in Spanish.
[00:55:22] Landlord Office Hours: Did I
[00:55:23] terrilb: really just forget that Melody? So watch. So if you go to YouTube, there's a whole.
[00:55:36] terrilb: Oh, I don't think this is the right thing. Wait, I'll keep looking. So ask the next question here.
[00:55:51] terrilb: Okay, here it is. So
[00:55:55] John: based on that list, we may have to put rewire houses if they don't have a grounded system.
[00:56:01] John: Even though it's up to the National Electric code and it's current based on when the house was built.
[00:56:06] John: And that's fine. This is a much higher standard if it's an ungrounded system.
[00:56:11] John: According to that list, it looks like you're gonna have to rewire a whole house.
[00:56:16] terrilb: Wait, let me stop. So this is YouTube.
[00:56:19] terrilb: And then we're going to come back to you, but I just want you to see there are hundreds and hundreds of videos about Inspire.
[00:56:28] terrilb: There are trainings about Inspire. So you know, let me, let me stop her talking.
[00:56:38] terrilb: And they're both in English, Spanish and other languages.
[00:56:43] Victor Gutierrez: So
[00:56:44] terrilb: you know, it might be worth your time if you're. Can you see this Part. Yeah, if you're. Oh, yep.
[00:56:56] terrilb: See, there's a whole series of them. I mean, they just go on and on and on.
[00:57:01] terrilb: And so, you know, again, if we were to contact her, they would just refer us to.
[00:57:08] terrilb: They've done like copious, I mean, just numbers and numbers of these inspirations.
[00:57:17] terrilb: So the link is an actual training that HUD is going to do for Housing Authority staff.
[00:57:23] terrilb: And like I said, I will resend that so that you can see it and a training.
[00:57:29] terrilb: But even if you don't have the time to do that, then you could go to YouTube and get some of the information as well.
[00:57:38] terrilb: So back to your question. Yes, it could get to be that.
[00:57:43] terrilb: Honestly, it doesn't become a cost effective situation for you to be able to participate in the program.
[00:57:53] terrilb: If it's an older house and you have to totally rewire your house, are you going to really be able to recapture the expenses there?
[00:58:06] terrilb: That's a serious question, which is again, why we really want to bring it up now because, because we understand there's a business decision that landlords have to make and it's kind of counterintuitive because we're working really hard to get more landlord participation and the standards for some of these things really are going to make it harder.
[00:58:29] terrilb: So we get that. Does anyone else have a comment or question about anything?
[00:58:49] Victor Gutierrez: Mr.
[00:58:49] terrilb: Gutierrez,
[00:58:51] Victor Gutierrez: I
[00:58:51] dimitry: know at one time you had an allowance for somebody for an emergency move in some program that there's like an extra benefit if we can make a unit available.
[00:59:09] dimitry: Yeah,
[00:59:10] terrilb: so that was
[00:59:11] dimitry: during,
[00:59:12] terrilb: that was during COVID and those were called emergency housing vouchers.
[00:59:16] terrilb: And you know, HUD did provide money for things that normally, you know, we are, we're not able to do, but that was limited to those emergency housing vouchers we're waiting for.
[00:59:29] terrilb: And I, and I've been in touch with her continually to see if there was going to be any kinds of hurricane relief money.
[00:59:38] terrilb: So far you would think since we were declared a national disaster, natural disaster, that would have happened.
[00:59:47] terrilb: But so far we have not been made aware of any additional funding.
[00:59:54] terrilb: And I think that these monthly meetings would be just a good opportunity to let landlords know what we might be receiving.
[01:00:03] terrilb: So in the last week we received notification from hud and the VA that we'll be getting about 50 additional veteran vouchers in the jurisdiction.
[01:00:14] terrilb: So we don't have them yet, but that should be something that's coming up in the next couple of months.
[01:00:20] terrilb: And as we continue on, we'll just be sure to let you know, if we do receive any type of new funding or funding programs that could help you, but emergency housing voucher money was only during COVID Thank you.
[01:00:39] terrilb: What is the reason to having the carbon monoxide alarm systems?
[01:00:43] terrilb: Because people die from carbon monoxide poisoning.
[01:00:46] terrilb: So it's, you know, obviously only if there's gas in the, in the home. But.
[01:00:51] terrilb: But there are a lot of carbon monoxide deaths nationally. So I suppose the numbers became such that.
[01:01:00] terrilb: And especially maybe not so much here, you know, because you have to remember that when HUD's writing these rules, it's like they're thinking on a national level.
[01:01:09] terrilb: So
[01:01:09] Michelle Iduate: in
[01:01:10] terrilb: places where you have, you know, where it's really cold and there are heaters and stoves that are gas burning during the winter, you know, there are carbon monoxide deaths.
[01:01:21] terrilb: So that's the, you know, the reason for that. Yeah.
[01:01:27] terrilb: If you don't have gas, you're not required to have a carbon monoxide detector. Yep.
[01:01:36] terrilb: Any other questions or comments? No? Okay, well, it's 202 exactly one hour.
[01:01:46] terrilb: I really, really, really appreciate you taking time for this call today.
[01:01:51] terrilb: If you have suggestions about things that you want us to talk about or that you want to learn more about, just send something to the landlord email and then we'll prepare that, you know, as an agenda item or a discussion item in the.
[01:02:04] terrilb: In the next meeting. Thank
[01:02:08] Lisé Selznick: you very much.
[01:02:10] Victor Gutierrez: Thank you very much. Thank
[01:02:11] Landlord Office Hours: you. Bye. Thank you.
[01:02:15] terrilb: Wants to buy your property if you don't want to renovate without displacing tenants.
[01:02:21] terrilb: So, I mean, for someone that might be good information and they put their email in the chat.
[01:02:26] terrilb: Can everyone see it? Fidelityhomes llcmail.com okay, thank you.
[01:02:36] terrilb: Have a great day and we'll talk to you next month.
[01:02:38] terrilb: This time and again, we do really want to focus on becoming better at customer service and responsiveness, so I really would like to have your feedback about those things as well.
[01:02:49] terrilb: Thank you so much. Thank
[01:02:51] Victor Gutierrez: you. Have a good afternoon. Okay,
[01:02:54] Lisé Selznick: bye.